Customer Service Quotes to Inspire You at Work

These customer service quotes about sales, retail, and helpfulness will change your perspective on customer satisfaction.

Good customer service is a key factor to running a successful business.

Every company strives to have satisfied, loyal customers and happy employees.

Read these customer service quotes to inspire yourself while you work towards these goals.

According to a study by Microsoft, 54% of global consumers have higher expectations for customer service today than they did one year ago.

This demonstrates the growing importance of delivering exceptional customer experiences in order to meet the demands of an increasingly discerning clientele.

Why is customer service key to the success of a business?

Providing excellent customer service and working with your team will put you on the path to greatness.

This collection of quotes will remind you how important it is to focus on customer satisfaction. 

Working directly with customers can be a challenge, but these insights can give you a new perspective on service and sales.

These quotes come from the minds of legendary thinkers and customer service experts.

Whether you work in retail, marketing, management, or some other field, these words will resonate with you.

It’s possible to find that perfect balance and harmony in the office when you approach work with the right attitude.

Share this list of customer service quotes with your work friends to boost the team’s motivation.

Also check out these powerful sales quotes for landing your next big sale.

Also, check out our most popular quote article, a list of short inspirational quotes for daily wisdom.

See the rest of our quote database for even more inspirational ideas and thoughts.

Customer service quotes to give you a new perspective on service and sales

In a research report by PwC, 73% of customers stated that a good experience is key to influencing their brand loyalties.

Providing excellent customer service not only leads to satisfied clients but also fosters long-term relationships that can translate into increased revenue and customer retention.

1. “Make a customer, not a sale.” – Katherine Barchetti

2. “There is only one boss. The customer ― and he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam Walton

3. “Satisfaction is a rating. Loyalty is a brand.” – Shep Hyken

4. “Quality in a service or product is not what you put into it. It is what the customer gets out of it.” – Peter Drucker

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5. “I believe in the power of recognition and empowerment leading to great employee engagement. And employee engagement is critical to guest engagement. Employee empowerment and recognition is the core of our culture and how we achieve outstanding customer service.” – Herve Humler

If you’re enjoying these quotes, make sure to read our collection of engagement quotes about the power of commitment and love.

6. “Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney

7. “Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work, and serve the customer!” – Gene Buckley

8. “Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.” – Ken Blanchard

9. “You’ll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture cannot be copied.” – Jerry Fritz

10. “Your most unhappy customers are your greatest source of learning.” – Bill Gates

Customer service quotes to elevate your perspective

A study conducted by the Harvard Business Review found that customers who had the best past experiences with a company spend 140% more compared to those who had the poorest past experience.

These findings emphasize the role of customer service in not only retaining clients but also driving their spending habits.

11. “How you think about your customer influences how you respond to them.” – Marilyn Suttle

12. “Customer service should not be a department. It should be the entire company.” – Tony Hsieh

13. “If people believe they share values with a company, they will stay loyal to the brand.” – Howard Schultz

14. “Spend a lot of time talking to customers face-to-face. You’d be amazed at how many companies don’t listen to their customers.” – H. Ross Perot

15. “Unless you love everybody, you can’t sell anybody.” – Dicky Fox

16. “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford

17. “Listen to your customers or you will have none.” – Zach Hendrix

18. “A brand is no longer what we tell the customer it is ― it is what customers tell each other it is.” – Scott Cook

19. “Customer service means making it easy and fast for your customers to get the help they need ― when and how they need it.”- Steve Benson

20. “Customers will never love a company until the employees love it first.” – Simon Sinek

Customer service quotes to boost your team’s motivation

21. “Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.” – Shep Hyken

22. “If you are not taking care of your customer, your competitor will.” – Bob Hooey

23. “Innovation that matters will involve a hard look at what your customer experience is and what it could be. If your company isn’t relentlessly focused on what is useful, digital Darwinism is going to leave you out on a forgotten branch of the evolutionary tree.” – Pete Sena

24. “Being on par in terms of price and quality only gets you into the game. Service wins the game.” – Tony Alessandra

25. “Client service is about excellence and integrity above all else and it should be a continually evolving process.” – Kirk Paulsen

26. “When you serve the customer better, they always return on your investment.” – Kara Parlin

27. “Customer service is what sets the good companies apart from the bad companies. Think of it as an added value. In today’s competitive industry, everyone can provide the best product, but not a great customer service.” – Charles Vallena

28. “Ask your customers to be part of the solution, and don’t view them as part of the problem.” – Alan Weiss

29. “Customer service has more in common with selling an identity than it does with selling a product.” – Than Merrill

30. “It takes months to find a customer … seconds to lose one.” – Vince Lombardi

Customer service quotes to inspire you

31. “Customer service is everything and anything that touches a customer ― directly or indirectly. Customer service means servicing customers, and it’s so much more than just solving problems or addressing complaints. Customer service is part of a holistic customer experience that is capable of providing a critical competitive advantage in today’s increasingly cluttered and commoditized marketplace.” – Joseph Jaffe

32. “The customer is why we are here. If we take good care of them, they’ll give us good reason to come back.” – Jenny McKenzie

33. “Customers who are merely satisfied remain your customers only as long as everything goes their way.” – Chip Bell

34. “Customer service is an attitude ― not a department.” – Mo Hardy

35. “Know what your customers want most and what your company does best. Focus on where those two meet.” – Kevin Stirtz

36. “Customers don’t expect you to be perfect. But they do expect you to fix things when they go wrong.” – Donald Porter

37. “Happy customers are your biggest advocates and can become your most successful sales team.” – Lisa Masiello

38. “Building a good customer experience does not happen by accident. It happens by design.” – Clare Muscutt

39. “Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development.” – David J. Greer

40. “One customer well taken care of could be more valuable than $10,000 worth of advertising.” – Jim Rohn

Other insightful customer service quotes

41. “The key is to set realistic customer expectations, and then not to just meet them, but to exceed them ― preferably in unexpected and helpful ways.” – Richard Branson

42. “Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made in the first place. You can’t see it but it’s happening, daily.” – Seth Godin

43. “Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.” – Steve Jobs

44. “The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing.” – John Russell

45. “Customers do not care how much you know unless they know how much you care.” – Damon Richards

46. “If you’re not serving the customer, your job is to be serving someone who is.” – Jan Carlzon

47. “If you have the confidence to speak with people, you can solve their problems.” – Steven Lowell

48. “Treat the customer as if you are that customer.” – Gena Lorainne

49. “Be family. Be fun. Be amazing and be growing and learning constantly . Treat people like family. No matter what, there’s no right way, there’s no wrong way. When it comes to the customer, you just make it right.” – Keegan Hodges

 50. “You are serving a customer, not a life sentence. Learn how to enjoy your work.” – Laurie McIntosh

More customer service quotes to learn and live by

51. “If we can keep our competitors focused on us while we stay focused on the customer, ultimately we’ll turn out all right.” ― Jeff Bezos

52. “Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.” ― Marilyn Suttle

53. “Great customer service alone can make us buy something we know we do not need.” ― Mokokoma Mokhonoana

54. “Don’t look for customers in your business, be the business your customers are looking for.” ― Mac Duke The Strategist

55. “An effective customer service strategy is the one which will never stop learning more about your customers.” ― Pooja Agnihotri

56. “A positive, beaming smile is the trap that catches customers.” ― Utibe Samuel Mbom

57. “People over profit always.” ― Janna Cachola

58. “If you want to improve your company’s sales, improve your company’s support” ― Anuja Jasani

59. “When you put yourself in the customer’s shoes and begin your dialog from there, an immediate connection develops that stems beyond basic commerce and encourages loyalty.” ― Steve Maraboli

60. “If you give more than the customer expects, the customer will help you build your business.” ― Dax Bamania

Customer service quotes to get & retain more customers

61. “To earn the respect (and eventually love) of your customers, you first have to respect those customers. That is why Golden Rule behavior is embraced by most of the winning companies.” – Colleen Barrett

62. “To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” – Don Alden Adams

63. “Men are rich only as they give. He who gives great service gets great rewards.” – Elbert Hubbard

64. “We don’t want to push our ideas on to customers, we simply want to make what they want.” – Laura Ashley

65. “Instead of focusing on the competition, focus on the customer.” – Scott Cook

66. “Good customer service costs less than bad customer service.” – Sally Gronow

67. “As a membership site we’re always focused on reducing churn and increasing satisfaction. We know that collecting feedback from customers throughout the customer’s lifecycle has allowed us to achieve both.” – James Bake

68. “Service, in short, is not what you do, but who you are. It’s a way of living that you need to bring to everything you do if you’re to bring it to your customer interactions.” – Betsy Sanders

69. “Courteous treatment will make a customer a walking advertisement.” – James Cash Penney

70. “We see our customers as invited guests to a party, and we are the hosts. It’s our job to make the customer experience a little bit better.” – Jeff Bezos

Customer Service Quotes To Help You Retain Customers 

71. “We take most of the money that we could have spent on paid advertising and instead put it back into the customer experience. Then we let the customers be our marketing.” ― Tony Hsieh

72. “Goodwill is the only asset that competition cannot undersell or destroy.” ― Marshall Field

73. “Sales without Customer Service is like stuffing money into a pocket full of holes.” ― David Tooman

74. “Customer service represents the heart of a brand in the hearts of its customers.” ― Kate Nasser

75. “Everyone in an organization should be involved with customer service, not only are they feeling the customer but they are getting a feeling for what’s not working.” ― Penny Handscomb

76. “Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.” ― Martin Oliver

77. “If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business.” ― Mark Perrault

78. “A lot of people have fancy things to say about customer service, but it’s just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity.” ― Christopher McCormick

79. “If you love your customer to death, you can’t go wrong.” ― Graham Day

80. “You can have what you want if you help other people get what they want.” ― Zig Ziglar

Which of these customer service quotes changed your perspective the most?

Working in customer service can be a stressful, difficult, thankless job.

Read these quotes to remind yourself how important customer service roles are to a company’s overall success.

By helping clients solve problems and succeed, you can empower the entire business.

Whether your days are filled with emails, phone calls, or meetings, these insights will give you a new respect for the customer service profession.

If you need some inspiration at work, take a break and read these motivational customer service quotes.

Loyal, happy customers are the key to achieving your goals in the business world.

The best customer service quotes come from the minds of successful entrepreneurs, professionals, and leaders.

The greatest customer service experts understand how to create contentment and satisfaction in the workplace.

Share these inspiring quotes about sales and service with all of your business partners and associates.

What are your favorite customer service quotes and mottos?

Let us know in the comment section below.